Student Financial Collection Services

The Vendor is required to provide student financial collection services, for the collection of student delinquent payments.
- Student financial collection services consistent with industry best practices and in accordance with all applicable governmental laws, rules, licensing, regulations, and professional standards.
- Maintain accurate records, satisfactory to the college, showing debtor account balances, additional charges, collection commissions, and payments for all accounts; the accounts shall be maintained on a computerized data system.
- Provide a secure internet access to the accounts in the firm’s database; such an internet access will enable the college to perform accounts inquiries.
- Provide, with each account close and return, a reason statement providing the rationale for the close and return of the account in question (i.e. no assets, unable to locate, unemployed, etc.).
- Once an account has been placed with the contractor for collection, the college shall no longer accept payments directly from the debtor.
- Colleges are closed on the federal holidays below but because of the dynamic nature of the campus buildings, some buildings may require service on these holidays while others may not require service.
• New Year’s Day
• Martin Luther King’s Day
• President’s Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Thanksgiving (Week)
• Christmas Day
- In addition, HCC Colleges are closed for two (2) weeks for Winter Break and one (1) week for
Spring Break and one (1) day for Spring Holiday.
- Contract Period/Term: 3 years
- Virtual Pre-Proposal Conference (Non-Mandatory) Date: February 24, 2025
- Questions/Inquires Deadline: March 3, 2025