Accessibility Audit Testing and Services

The vendor is required to provide accessibility audit testing and services to implement a centralized solution that will improve constituent and stakeholder experience by streamlining business operations and enhancing customer service – all of which can result in faster processing and increased customer satisfaction.
- This initiative is focused on replacing department three existing legacy systems with a single modern salesforce solution that supports business operations related to licensing, permitting, inspections, and other related services the department provides.
- Key constituent functionalities include the following:
• Apply for, renew, and manage individual licenses
• Apply for, renew, and manage business licenses
• submit a complaint against existing licensees, or unlicensed persons and businesses
• Search for existing licensees to see status and discipline
• Submit support requests to department welcome center
• Apply for and manage permits and relevant exception requests
- This application is being built using the salesforce public sector solutions (PSS) product, specifically the licensing, permitting, and inspections functionality.
- The constituent portal is the focus our of accessibility audit.
- The successful bidder will provide agency with a list of all areas where the software does not meet, in all material respects, the agency accessibility standards, including without limitation areas where the software is simply unusable by users of the at environment list, that agency can provide to software publisher and software integrator for prioritization and remediation in the software.
- As software integrator upgrades or updates the software, when software integrator makes that upgrade or update available to agency and the successful bidder for testing, the successful bidder will re-test the software against the agency accessibility standards.
- The first round of testing of the software or a deliverable or any subsequent round of testing, if agency identifies accessibility defects in the software or rejects software integrator’s deliverable due to accessibility defects, agency may require software integrator, upon receipt of such rejection, to engage in one or more activities designed to increase accessibility, including without limitation the following: correct the specified defects, identify a workaround, describe how correction of such defect fits into their roadmap for future product development, or suggest an accommodation for disabled users.
- Vendor-independent perspective
• The successful bidder is charged with independently evaluating the software delivered (or to be delivered) to agency to determine whether it complies with the required agency accessibility standards.
• The successful bidder must be independent from software publisher and software integrator and have the freedom to identify any deviations from the agency accessibility standards of the software.
• Software publisher and any subcontractors employed by software publisher or software integrator for purposes of providing software development or related services in the attached software integrator are not eligible to bid on this RFQ.