Integrated AI Experience Services

The Vendor is required to provide to develop and implement an AI experience that will be integrated into our university website.
- This system will serve as an interactive AI experience for prospective students and other web users visiting a curated page, providing a personalized “university experience” based on information that is submitted by the user.
- The system should be capable of understanding and responding to a wide range of inquiries related to academic programs, admissions requirements, campus life, financial aid, and other relevant topics.
- Services include:
1. AI development and customization
• Developing or customizing a LLM to accurately represent university’s information and brand voice.
• training the AI system on a comprehensive dataset of university-specific information (website content, FAQS, brochures, etc.).
• ensuring it’s capable of handling complex questions and outputting the gamified environment with information and links.
• implementing natural language understanding (NLU) and natural language generation (NLG) capabilities for seamless interaction.
2. Website integration
• Integrating the system into the university website as a user-friendly web environment and interactive interface.
• Ensuring seamless integration with existing website infrastructure and content management systems.
• Ability to integrate with CRM and CMS that the university currently has in place.
• Designing an intuitive and visually appealing user interface.
3. Functionality
• Providing how it will maintain accurate and up-to-date information.
• Answering frequently asked questions and providing personalized responses based on user input.
• Offering multilingual support.
• Collecting and analyzing user data to improve the performance.
• Providing sentiment analysis of user interactions.
• Providing a handoff to a live person when the AI cannot answer a question.
4. Maintenance and support
• Providing ongoing maintenance and support for the system.
• Regularly updating the system with new information and addressing any issues.
• Providing training for university staff on how to use and manage the system.
• Data security and privacy
• Ensuring the system complies with all applicable data security and privacy regulations (e.g., FERPA, GDPR).
• Implementing security measures to protect user data.
• Providing clear and transparent information about data collection and usage.
6. Technical requirements
• Scalable and reliable architecture.
• Robust NLU and NLG capabilities.
• Seamless website integration.
• Data security and privacy compliance.
• API integration capabilities.
• Analytics and reporting tools.
• Ability to integrate with existing CRM and CMS systems.
• Ability to implement a knowledge base that can be easily updated.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: July 17, 2025