AI Assistant Services

The vendor is required to provide AI-powered platform that enhances student recruitment, engagement, and success.
- The platform should offer automated, multilingual, and adaptive interaction capabilities to support prospective and current students 24/7 across multiple communication channels.
- The ideal solution will extend beyond recruitment, offering a seamless continuum of support throughout the student lifecycle.
1. AI recruitment automation
•    Act as an autonomous digital recruiter capable of managing individualized inbound and outbound engagement with applicants and prospective applicants across text, phone, email, and web chat.
•    Be specifically designed for higher education recruitment and trained on agency specific application processes, curriculum, extracurriculars, and value propositions.
•    Adapt messaging content and mode of contact dynamically based on student interactions and behavior (not based on rigid scripts).
•    Operate 24/7 in at least 20 languages (including english) to ensure accessibility and responsiveness.
•    Provide support for both leads supplied by university and those generated through the vendor’s proprietary network.
•    Real-time analytics and ROI reporting
•    Virtual front desk capabilities
•    CRM and other admissions systems integrations
2. Transcript request automation
•    Integration with transcript request systems
•    AI-enabled processing and delivery
- (Optional) student success engagement
•    Post-enrollment AI engagement with students through check-ins, nudges, and personalized resource connection
•    Targeted alerts and reminders for specific student cohorts (e.g., housing forms, advising appointments)
•    Outreach that enhances student belonging and involvement on campus
•    Operational and administrative support - executes student tasks like form submissions or appointment scheduling across departments.
•    Analytics and reporting - includes actionable insights on engagement, campaign effectiveness, and student service responsiveness.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: August 07, 2025