Chatbot AI Powered Services

The vendor required to provide ai chatbot powered by natural language processing, serving as an intelligent agent for both individual and business taxpayers.
- The solution will enable secure controls to ensure data protection, privacy, and regulatory compliance.
- Objectives
•    Provide a natural language powered intelligent agent for taxpayers (individuals and businesses).
•    Enable secure controls.
•    Improve customer experience.
•    Support integration with internal systems through APIs.
- System design and architecture:
•    Develop system architecture, knowledge design, and security framework.
•    Create UX/UI for website.
- Application development:
1. Following functionality is required:
•    Provide customers with the ability to print and email transcripts
•    Provide customer survey at end of chat session
•    Customized branding and image of bot
2. The solution offered must have the ability to:
•    Be integrated with other systems through APIs.
•    Must be able to support omni-channels (live chat, call, text, email, mobile app, etc.) for assistance.