Loan Default Prevention Services

The vendor required to provide loan default prevention services shall be delivered in a borrower-centered, data-driven, and compliant manner.
1. Borrower identification and data management 
•    The consultant shall receive, manage, and securely store borrower data in accordance with federal data privacy and security standards. 
•    The consultant shall analyze borrower data to identify individuals at risk of delinquency or default and prioritize outreach efforts based on risk segmentation.
2. Proactive borrower outreach 
•    The consultant shall conduct timely (at least 90 days prior to graduation or 30 days after not reenrolling for a semester), proactive outreach to at-risk borrowers using approved communication channels, including telephone, email, text messaging, and secure digital platforms. 
•    Outreach activities shall be compliant with federal communication requirements and designed to increase borrower engagement and repayment success.
3. Borrower counseling and education 
•    The consultant shall provide accurate, individualized counseling to borrowers regarding federal student loan repayment obligations and available assistance options. 
•    Counseling services shall include, but are not limited to, income-driven repayment plans, deferment and forbearance options, loan rehabilitation, consolidation, and loan forgiveness programs. 
•    All information provided must be current, accurate, and consistent with department of education guidance.
4. Enrollment assistance and referral support 
•    The consultant shall assist borrowers in understanding eligibility requirements and navigating enrollment processes for applicable repayment or assistance programs. 
•    When appropriate, borrowers shall be referred to their federal loan servicer or other authorized entities for enrollment and account servicing actions.
5. Compliance and quality assurance 
•    The consultant shall maintain policies, procedures, and staff training programs to ensure full compliance with federal student loan regulations, privacy standards, and program requirements. 
•    A quality assurance process shall be implemented to monitor borrower interactions, ensure accuracy of information provided, and support continuous improvement.