Security Systems Design Installation and Maintenance Services

The Vendor is required to provide design, installation, upgrades, preventative maintenance, repair or replacement of various types of specialized building systems that are standalone or are network based, that may be monitored by the city’s central monitoring station (CMS).
- Security
• No i.e. badge or expired badge (badges are active for 2 years, then must be renewed and can only be renewed if working for same contractor on same contract)
• Falsification of documents
• Employee not cleared to work
• Not informed of new employee within 24 hours of hire (if to be used for city work under this contract)
- Performance
• Unsatisfactory workmanship
• Failure to complete work on scheduled and agreed completion date
• Failure to complete final site walks, programming, testing and to provide the “closeout package” for the project in a timely manner as requested in sow
• Failure of contractor to immediately advise the security systems management division manager of services needed once diagnoses have been made at jobsite
• Failure to provide scheduled supervision
• No show, contractor staff and supervisor
• Insufficient employees to staff all positions to effectively perform required duties
• No training or insufficient training
• Shortage of supplies and equipment (stocked parts, paragraph 18.3.4)
• Performance issues not corrected within twenty-four (24) hours of notification 
- Work hours:
• Regular work hours are Monday – Friday, 6:30 a.m. - 5:30 p.m., city holidays excluded. 
• Premium work hours are Monday – Friday, 5:31p.m. – 6:29a.m., the weekend, and city holidays.
- Security system design
1. System integration
• Access control (ACS) – software house
• On-site technical expertise will consist of a minimum of one technical staff member who is a full-time employee of an approved and certified software house strategic partner.
• This technical representative shall have completed a minimum of forty (40) hours of factory authorized training and have received a passing technical certification in all hardware and software related to the software house.
• This level of integration between ACS and other systems noted below should be accomplished using infrastructure and standard acceptable practices in the information technology (it) industry including use of internet protocol (IP) local and wide area networks (LAN/WAN), city standard operating systems (OS), databases and applications.
• Provide the on-site technical expertise to monitor, maintain and upgrade as required all systems applications, operating and database software currently in use by the city and be able to recommend upgrades and add-ons required to keep the systems functioning at 99.9% up-time.
• Intrusion detection and panic and holdup systems (ids) – Honeywell Ademco mas mastermind on-site technical expertise will consist of a minimum of one technical staff member who is a fulltime employee of an approved Honeywell and Ademco integrator.
• This technical representative shall have completed the factory authorized training and have received a passing technical certification in all hardware and software related to the Honeywell and Ademco ids and the mas mastermind ids and fire monitoring systems
• Audio and video surveillance systems (CCTV and IP based) – milestone, Stenofone, and axis systems
• This level of integration between the audio and video surveillance and other systems noted above should be accomplished using infrastructure and standard acceptable practices in the information technology (IT) industry including use of internet protocol (IP) local and wide area networks (LAN/WAN), city standard operating systems (OS), databases and applications.
• Provide the on-site technical expertise to monitor, maintain and upgrade as required all systems applications, operating and database software currently in use by the city and be able to recommend upgrades and add-ons required to keep the systems functioning at 99.9% up-time.
- Annual burglar alarm system (ids) inspections
• Check battery backups and uninterruptible power supply (ups) and replace if applicable. 
• Check all system devices per the zone list provided. 
• Test all devices including wireless devices for alarm generation to the CMS and loop supervision
• Document the name of the contact person in the CMS office.
• Test all motion devices from the furthest coverage point to ensure when testing all alarm activations are received. 
• Evaluate the system and panel for end of system life. 
• Report via phone call to the security systems management division manager all end of life (EOL) equipment devices. 
• Inform the security systems management division manager or designated representative via phone call of any system/panel/device upgrade recommendations, if appropriate. 
• Complete an inspection log and document any EOL equipment and any internal programming issues. 
• Complete site electronic drawings in (auto cad 2010) and note all devices (include any changes, upgrades, and deletions).
• Notify the site representative and the CMS staff upon completion of inspection services. 
• Comprehensive inspection report via email to the security systems management division manager including recommendations, end of life (EOL) equipment, electronic drawings, inspection logs and dates. 
• If there are any action items that need to be addressed in the comprehensive inspection report, the email subject line must be titled “red flag”. 
• Alert the security systems management division manager that action is required.
- Contract Period/Term: 1 year
- Pre-Offer Conference (Non-Mandatory) Date: July 30, 2025
- Questions/Inquires Deadline: August 4, 2025