Security Services

The vendor is required to provide security services for include:
- Service activities
•    Maintain perimeter and campus-wide security.
•    Maintain a daily shift log.
•    Escort staff upon request.
•    Manage screening, including operating metal detector and x-ray scanner.
•    Handle contraband per hospital policy and maintain chain of custody.
•    Conduct pat-downs and contraband searches per nursing direction.
•    Notify hospital operator and nursing supervisor of unusual incidents, including elopements.
•    Assist in pursuit of AWOL and escaped patients as directed.
•    Report fires or emergencies and assist as needed.
•    Report unsafe conditions or security breaches.
•    Support ambulance crews and law enforcement as needed.
•    Detain unauthorized visitors until law enforcement arrives as directed.
•    Respond to hospital emergency codes: code 77 (elopement), code 200, code blue, etc. in accordance with hospital policies and procedures.
•    Complete written incident reports within 24 hours, or sooner based on the severity and impact, and participate in investigations.
•    Assist with fire drills and documentation.
•    Certify that personnel meet qualifications.
•    Maintain valid state of security guard licensing.
•    Attend monthly environment of care and other designated meetings.
- Management requirements
1. Personnel
•    Provide trained supervisors and guards familiar with hospital operations to meet the manpower requirements of hospital.
•    Use a designated personnel pool trained specifically for hospital.
•    Ensure coverage of all posts with advance scheduling.
•    Notify hospital of absences and all anticipated vacancies and provide time estimates for replacements.
•    Perform background checks: criminal, employment history, references.
•    Maintain minimum documentation of qualifications including required years of law enforcement and security experience, valid licensing, physical exams, immunizations, tb tests, and background clearances. 
•    Documentation shall be provided upon request, within as little as two (2) hours per joint commission requirements.
•    Upon assignment to hospital, certify, in writing, that any new security patrol guards assigned to hospital meet the qualification requirements, personnel qualifications and requirements.
•    Notify the contract administrator of any changes to security patrol guard personnel.
•    Hospital reserves the right to reject or remove any supervisor or officer from an assigned duty without consent of the contractor.
2. Administrative
•    Assign a dedicated account and contract manager to serve as liaison and resolve performance issues.
•    Submit weekly staffing schedules to hospital.
•    Immediately notify hospital of uncovered posts.
•    Ensure return of hospital-issued property upon staff removal.
•    Enforce mobile device policy.
•    Records and audits
•    Contractor must maintain accurate, up-to-date records and submit documentation upon request for audit or compliance purposes.
•    Contractor bears cost for any investigations or audits related to its personnel.
3. Performance and evaluation requirements
•    Comply with all professional conduct and performance standards.
•    Ensure all personnel maintain a professional demeanor, follow hospital policies, and adhere to all standards of conduct. the contractor is responsible for behavior and actions of all contracted security personnel on campus.
•    Investigate personnel-related incidents and submit reports with corrective actions.
•    Maintain corrective action plans.
•    Adhere to act and confidentiality policies.
•    Participate in audits or investigations as required.
•    Hospital reserves the right to remove individuals who demonstrate unprofessional conduct, incompetence, or disregard for direction.
4. Output and performance and outcome measurements
•    Maintain full staffing with contingency planning.
•    Provide documentation of training and licensing.
•    Submit incident reports within hospital directed guidelines.
•    Comply with service task documentation.
•    Maintain logs and manifests.

- Contract Period/Term: 3 years
- Pre-Offer Conference Information Date: October 7, 2025
- Questions/Inquires Deadline: October 13, 2025