Lenel and Milestone Video Systems Maintenance and Repair Services

The vendor is required to provide maintenance and repair to the Lenel and milestone video system.
a. Remedial maintenance
•    Phone support for non-emergency remediation of issues. 
•    Include software and hardware issues. 
•    Needed a site visit may be required if the issue is beyond phone support.
•    Response time for remedial maintenance will be Monday through Friday (excluding holidays) between the hours of 8:00 am and 5:00 pm and call back should be returned within 24 hours.
b. Emergency support
•    Emergency on call service to be provided 24-hours per day 365 days a year.
•    Call back within 30 minutes.
•    For critical emergencies: two-hour on-site response time.
c. Keeping records of the inspections and testing and reporting the results to the facility contact person on the day of completion of work.
d. Preventative maintenance
•    Application of software updates as needed.
•    Various configuration changes.
•    Review of logs to identify issues.
•    Assistance with purchasing Lenel and related products: recommendations, product numbers, etc.
e. Cancellation: 
•    Contract may be cancelled by either party with 30 day written notice.  

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: October 10, 2025