Security Guard Services

The vendor is required to provide security guard posts at agency require extensive agency -specific training, making repeated security guard turnover disruptive to agency operations.
- Perform the following services:
•    Observe, proactively engage and report while performing the following services:
o    Foot patrol service as described;
o    Vehicle patrol service and special services as described;
o    Revenue collection service as described;
•    Recognize and respond appropriately to security threats;
•    Serve as a uniformed presence to deter vandalism, theft, trespassing, or any other criminal activity.
•    Enforce parking at metro areas and park and ride sites designated for metro buses and vehicles only.
•    Enforce metro policies and rules at metro transit centers and facilities.
•    Enforce transit laws as defined in penal code section 640;
•    Recognize and respond to emergency situations and safety hazards such as fire alarms, power outages, medical emergencies and elevator entrapments;
•    Maintain, test, and operate security equipment such as access card readers and radios;
•    Monitor access to alarm systems and security and surveillance camera (cctv) systems;
•    Prepare and maintain appropriate logs and reports of activities and incidents and include reporting of key performance indicators;
•    Implement and enforce security and safety procedures as described in the post orders and as amended from time to time; and
•    Make recommendations about changes to security and safety policies and procedures or about appropriate responses to specific issues, based on contractor’s own expertise and accepted industry best practices.
•    Retrieve, categorize, and secure lost and found items.

- Contract Period/Term: 1 year
- Pre-Proposal Conference (Virtual) Date: October 17, 2025
- Questions/Inquires Deadline: October 21, 2025