Galaxy Access Control System Integrator Services

The vendor required to provide galaxy access control system integrator services on an annual contract.
- Galaxy system support and related integration services are required to assist with its operations, routine maintenance, repairs, and installation projects.
- Preventative maintenance agreement task
1. Field control panel preventative maintenance
•    Control panel
o    Check all connections for loose wiring.
o    Verify condition of all boards, CPU batteries, and fuses
o    Verify all panel battery voltages. 
o    All batteries must be marked with the date of installation. 
o    Any battery older than 3 years or are not maintaining voltages shall be replaced at the time of inspection.
o    Verify all power supplies are providing the manufacture specified voltage
o    Apply any identified security patches and firmware upgrades as approved by department
•    Card reader
o    Verify operation of reader by presenting a valid card
o    Verify proper voltages for locking hardware and reader
o    Verify proper operation of door locking hardware (strikes, maglocks, etc.)
o    Adjust and lubricate, as needed, for proper operation
o    Verify door position switch operates correcting. 
o    Adjust or repair as necessary.
o    Verify operation of any push to exit or request to exit devices (if applicable).
o    Adjust or repair as necessary.
•    Inputs and outputs – all testing must be coordinated with department and sheriff department.
o    Door release buttons – verify operation of the button and that the assigned door releases upon activation.
o    Intercom door release – verify that activation of the intercom release feature releases the assigned door.
o    Panic and duress buttons – verify that a button press notifies command as well as energize the associate horn and strobe.
o    Exit doors – verify proper operation of the delayed egress function of each door and that all exterior exit doors notify command upon opening.
o    Monitored doors – verify that any operations of the door notify command
2. Server and workstation preventative maintenance
•    The service provider shall perform all software manufacturer recommended server maintenance including, but not limited, to security patches, software updates, database management and clean up. 
•    All activities need to be coordinated with the department. 
•    The service provider shall provide a written report detailing the services provided including but not limited to date, time, hours spent, task performed, and any recommendations within 5 days of the service visit.
3. System software updates
•    One annual galaxy system server software upgrade is required and must be included in the preventive maintenance cost listed on the bid schedule. 
•    This is required so that the county is always operating on the latest software version. 
•    Inform department of any additional software updates, patches, or security updates that would be of benefit to the county. 
•    Install any interim system updates at the request of department as needed.
4. System firmware updates
•    Inform department of any firmware updates, patches, or security updates that would be of benefit the county. 
•    The service provider shall provide unit pricing for firmware upgrades at all access control panels.
5. Provider must provide recommendations for the following as soon as the need is known:
•    Hardware upgrades
•    Software programming
•    Hardware end of life
•    Support cut-offs
•    Discontinued parts
•    Any recalls.
- Troubleshooting and emergency repair
•    The service provider shall provide time and material repairs to address issues with galaxy system equipment, network, and software. 
•    Emergencies require an on-site response time of 4 hours (24/7). 
•    This includes normal business days, after-hours, holidays, and weekends from receipt of notification. 
•    If the issue can’t be resolved by the on-site technician a galaxy tech support representative is required to be onsite within 24 hours of any system emergencies that can possibly interfere with the county’s normal operations. 
•    Service providers shall maintain adequate stock levels locally to address common repairs without having to order parts or have material lead time issues for repairs. 
•    Repairs shall be billed based on the time and material rates listed. 
•    Any equipment, parts or supplies directed by county designated personnel to be provided by the service provider shall be the same manufacturer as existing equipment standards and shall be the equivalent model unless approved otherwise by county designated personnel. 
•    Reimbursement for service provider supplied equipment shall be billed as a direct cost plus a standard markup, as listed on the bid schedule. 
•    Actual receipts shall be provided as back up for all invoices.
- Task work order
1. Parts and supplies
•    Any equipment, parts or supplies directed by county designated personnel to be provided by the service provider shall be the same manufacturer as existing equipment standards and shall be the equivalent model unless approved otherwise by county designated personnel. 
•    Reimbursement for service provider supplied equipment shall be billed as a direct cost plus a standard markup. 
•    Actual receipts shall be provided as back up for all invoices.
2. Hardware engineering and design layout
•    Provide design and drafting services for any new processes or sites and all related equipment, including power and low voltage cabling, control panels, door and lock hardware, computer software and hardware, programming, integration services.
3. Installation
•    Provide installation services including installation of all galaxy hardware and software and any associated third-party equipment, programming, configuration, and on-site services in support of county access control systems and point-to-point intercoms under the oversight of county designated personnel.
4. Third party integrations
•    The service provider shall be capable of integrating the county’s existing cctv, intercom, and other third-party systems into the access control system. 
5. User training and documentation
•    Provide applicable end-user training for any software or hardware upgrades and replacements. ensure required user operation and maintenance manuals and supporting documents are updated and provided to county designated personnel. 
•    This is to be paid per technician’s hourly rates on the bid schedule.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: November 19, 2025