Security Integration Services

The vendor required to provide security integrator services will be responsible for the lifecycle and management of physical security protection systems. 
- This system is composed of more than 1,000 devices installed in approximately 70 locations throughout state.
- Core services include:
•    Installation/configuration/programming/management/administration/integration of but not limited to:
1. Video surveillance system and peripheral components and software
o    Video management systems and network video recorders
o    Cameras, speakers, radar, switches, environmental devices, i/o modules
o    Video analytics
o    Network communications and intercoms
o    Servers running VMS software
2. Physical access control systems or software
o    Card readers and panels
o    Servers running PACS software
3. Physical intrusion detection systems
o    Security based sensors
o    Environmental sensors
o    Fire system integration
•    Annual maintenance on all sites where physical protection systems is deployed.
•    Monitoring of intrusion detection systems through ULC certified monitoring stations. 
•    Responding to, updating and managing service tickets for device or system issues. 
•    Regular updating of firmware, application of hot fixes, and software updates.
•    Prepare quotes for capital projects and security equipment buildouts based on agency provided designs and specifications.
•    Ensure all equipment is maintained and operates as designed. 
•    Coordinate with internal departments to implement and maintain systems and software as required. 
•    Ensure installations are completed according to agency requirements. 
•    Provide comprehensive project documentation packages.
•    Deliver training and documentation on new equipment or products as required. 
•    Completion of all services according to a service level agreement.
•    Completion of metrics, logs, commissioning checklists, and other documentation.
- Mandatory requirements (pass and fail)
•    Core services are defined above including but not limited to software and device management, maintenance, installation and servicing.
•    Security integrator must have an established ability and experience in supporting:
o    Milestone XProtect
o    Axis communications devices
o    Pro-watch access control software
o    DSC alarm systems and programming
•    All integrator technicians that will be responsible for configuring equipment are required to have the corresponding manufacturer training (milestone technician, axis certified installers, pro-watch certified installers) prior to working with agency equipment.
•    Integrator is required to be a member of the milestone systems partner program, with a minimum acceptable partner level of advanced.
•    Integrator is required to have any technicians responsible for installing and configuring devices such as cameras to have an appropriate vendor certification such as axis or pro-watch certifications.
•    Integrator is required to have a minimum of one certified technician located within 50km of both states.
•    Integrator must have an ability to provide support for remote technical issues within 30 minutes on a 24/7 basis.
•    Integrator must be able to provide detailed quotes and invoices including unit quantities and pricing, assigned labor hours and rates, and commissioning tasks.