Nurse Triage and Workplace Injury Reporting Services

The vendor is required to provide the intent to survey the industry, to obtain information on 24/7/365 (available 24 hours a day, 7 days a week, and 365 days a year) nurse triage and workplace injury reporting and to solicit additional guidance, input, new ideas, and best practices.
- Providers that can facilitate a 24/7/365 call center for incident reporting and nurse case management injury/illness triage to:
• Streamline the process of reporting workplace injuries.
• Centralize injury/incident reporting.
• Establish a protocol for immediate triage for appropriate initial medical treatment, to include first aid treatment and recommendations.
• Reduce number of injuries reported. (Incident vs. state injury)
• Direct treatment to agency pre-approved first care clinics.
• Reduce emergency room visits.
• Improve timeliness of injury reporting, provision of the employee claim for state benefits (dwc-1) and completion of employer’s report of occupational injury or illness (5020) and agency reporting.
• Identify injury and incident trends.
• Improve timeliness of incident investigations.
• Reduce litigation.
• Method to address 24/7/365 clinical triage and call intake
• Provide an explanation of the 24/7 clinical triage.
• Provide any relevant statistics around how solution reduces claims reported, emergency room visits, and duration of lost time, surgeries, and litigation.
• Collaboration of telehealth visits and follow-up care.
• Identifiers of incident only reporting vs. state claim reporting.
• Field nurse case management vs. telephonic nurse case management indicators/triggers.
• Stakeholder notification process and procedure.
• System integration implementation and process.
• Marketing of program to department employees.
• Staffing plan and recommendations.
• Data security: HIPAA-compliant data management and secure communication channels.
• Reporting: detailed incident and case reporting capabilities, including trends analysis.
• User interface capabilities: user-friendly interface for employees, supervisors, and administrators.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: March 21, 2025