Call Center Services

The Vendor is required to provide for bumper sticker call center services.
- Call Center and Reporting Requirements.
•    Provide program administration services including a 24/7 call center.
•    Ensure the call center is operated by humans and not an automated system.
•    Answer all calls within three (3) rings.
•    Provide customer service in line with industry best practices.
o    Within one (1) business day of the phone call, the Contractor shall email the State a Notification.
o    The Notification shall include history on vehicle.
o    Record State agency responses to Notifications.
o    Follow up with the State agency up to two (2) times if no response to incident is received.

- Contract Period/Term: 4 years
- Questions/Inquires Deadline: October 24, 2025