Case Management Services

The Vendor is required to provide case management services at a new site-based permanent supportive housing property in forest grove, presently owned by the authority.
- Operation requirements
1. Program operations
•    The county expects the case management provider to serve as the central point of contact for coordinating case management services for the household. 
•    The county expects the case management provider to support the household in achieving and maintaining physical health, mental health, and housing stability with wrap-around support services and referral to appropriate clinical and community services. 
•    The county expects the case management provider to work in close coordination with the landlord or housing owner, including property management and resident services, in their implementation of landlord and tenant responsibilities and procedures to support individual households. 
•    This coordination will include entering into a memorandum of understanding with all parties servicing the site. 
•    The county expects the supplier(s) to leverage or bill Medicaid and other funding sources beyond homeless services funding. 
•    The county expects the case management provider to be onsite a minimum of 30 hours per week per staff member which may include non-traditional work hours.
2. Participant-responsive operations
•    The county expects the supplier(s) to operate case management services in a responsive manner to ensure a belonging environment for participants.
•    The county expects the supplier(s) to understand and carry out their obligations under federal, state, and local civil rights statutes designed to protect people against unlawful discrimination.
•    The county expects the supplier(s) to ensure language access by providing all forms and participant-facing documents in both Spanish and English. 
•    Other languages may be required depending on future needs and the operator should have the ability to translate documents into multiple languages as needed.
•    The supplier(s) should be prepared to leverage partnerships with community organizations with experience serving vulnerable populations as needed.
- Program expectations
1. Eligibility and access
•    Participants must have experienced chronic homelessness as well as have one or more disabling conditions including a physical, psychological or cognitive disability, a chronic illness, or addiction. 
•    Preferences will be considered for households with mental health needs due to the resources committed to this project. 
•    Access is through referral by community connect
2. Core components
•    Complete intake into the program including outreach and engagement, intake and assessment, and initial service planning and coordination; 
•    Provide services focused case management including coordination with resident services and property management providers utilizing peer support specialists or peer mentors as available; 
•    Provide case management services including, but not limited to, connections to health, mental health, behavioral health, assistance with benefits establishment, linkage to community resources, and other wrap around services as needed and requested by the household; 
•    Support progress toward long term housing stability; 
•    Follow guiding principles including housing first principles, tenant centered, comprehensive, and adaptable services, and case management services that include assistance with housing barrier removal, peer support services, tenant education and supports, housing support planning, and connection to other services.