Collection Services

The Vendor is required to provide all debt collection and related services for all delinquent obligations, including all delinquent state taxes, fees, penalties, interest and other statutory amounts due under referred accounts.
- Comptroller shall provide to successful respondent account updates via daily event files to be delivered nightly each business day and monthly payment files to be delivered by the 7th business day of the following month.
- Responsible for notifying comptrollers designated representative of successful respondent’s failure to receive a scheduled daily event file or a scheduled monthly payment file from comptroller. upon occurrence of such failure to receive a scheduled daily event file or a scheduled monthly payment file, successful respondent shall notify comptroller’s designated representative by close of the next business day immediately following the original scheduled delivery date for the file.
- Provide to comptroller account updates via daily event files to be delivered nightly each business day; to facilitate transfer of files between comptroller and successful respondent, the successful respondent shall be granted access to comptroller’s environment, via an assigned user id requiring a password that shall grant successful respondent daily server access to ftp files via blue zone emulator; successful respondent shall perform services under this using the following method:
• File transfer comptroller and successful respondent shall use comptroller approved, encrypted enterprise solutions for file transfer protocol (“ftp”) or file transfer communication.
- Approved secure file transmission protocols include:
1.SFTP (FTP over SSH) with password.
2.IP Address comptroller requires successful respondent use of a single static IP address perf ftp account written approval and authorization by comptroller’s information technology security and data operations shall be required prior to successful respondent’s implementation and use of multiple static IP addresses in performance of work under the contract.

- Contract Period/Term: 1 years