Collection Services

The vendor is required to provide for the collection of toll violations and electronic civil enforcement program violations, including but not limited to red-light violations, speed enforcement, block-the-box, and other electronic enforcement programs administered by the department, to include the collection of associated fines, penalties, and fees that are owed to the department.
- The primary function will be the collection of accounts where attempts have been previously made by the department and its program vendor(s).
- Provide for the collection of delinquent accounts from persons and businesses presently located within state, as well as outside the state.
- This indemnity obligation and hold harmless requirement shall include, but is not limited to, claims related to contractual disputes with third parties, data breaches or loss of data, intellectual property infringement, or violation of applicable laws, regulations, or policies, including any debt collection statute, rule, or regulation.
- This indemnity and hold harmless requirement shall also extend to and include claims arising out of any state or federal data breach or data security statute, rule or regulation, as well as any applicable federal or state debt collection statute, rule or regulation.
- Collection procedures
• Collection procedures shall include, but not be limited to, use of telephone contact, direct mail contact, and skip tracing efforts, with the potential for electronic notification such as email and text messaging.
• All accounts or customer information obtained in the course of referred account collection efforts shall be confidential and shall not be released to any person, firm, or vendor other than the referring department.
• The department e-z pass red light camera; speed camera and other electronic enforcement program vendor(s) will also provide in electronic format a file that lists account balance changes due to adjustments (not payments) to accounts.
• Provide collection procedures to achieve maximum possible recovery from the debtor
• These will include a reasonable number of telephone calls; direct mailing efforts, and some skip tracing procedures, as well as other procedures outlined by the agency.
• The vendor shall work with the agencies e-z pass, red light camera, speed camera and other electronic enforcement program vendor(s) in order to collect monies owed to the agency.
• This may include an electronic interface that will allow agencies e-z pass red light camera, speed camera and other electronic enforcement program vendor(s) to accept payments on behalf of the collection’s vendor.
- Contract Period/Term: 5 years