Debt Collection Services

The vendor is required to provide professional debt collection services that will recover unpaid debts more efficiently by leveraging the firm’s expertise, legal knowledge, and tools ensuring compliance with debt collection laws.
- Provide a full-service charter city providing a range of services including police, fire, animal care, library, public works, parks and recreation, development services, and economic development.
- Provide collection services for debts owed to the city for delinquent billing through a positive and professional financial experience process.
- Designate an account manager and/or client service representative for the city to address day to-day issues that may occur and act as the main contact between the city and consultant for all inquiries.
- Assign leadership to meet with city representatives in finance and/or other city departments on a scheduled basis to discuss the state of the contract and steps to maximize productivity and service performance.
- Debtor disputes, escalations and requests for validation of debt received by agency should be forwarded to city’s collection’s supervisor in a timely manner, if applicable.
- City staff to obtain access to the agency’s collection database at a read-only level to view account information and collector notes.
- Maintain complete and accurate records of each account referred by the city, including all correspondence, documents, collection actions and transactions detail.
- These records may be required by city staff, internal or external auditors and shall be maintained for a minimum of (3) years after termination of collection actions on each account.
- Quarterly analytical reporting per department/service reflects trends, revenue collection issues or other barriers to obtaining payment.
- This report shall include data for each account detailing the original balance, payments received, adjustments if any, commission retained by consultant, and balance due.
- Client services program and how your client accounts are managed, including client correspondence, reporting, problem resolution and maintenance of performance outcomes.
- Operational communication process with the client (automated/non-automated).
- Philosophy of balancing performance with customer satisfaction through the recovery process.
- Access to city systems, resources, or data; provide remote or onsite support; manage or maintain city owned infrastructure; host or process city data; integrate with city networks or applications; or otherwise perform services that may impact the confidentiality, integrity, or availability of city information systems.
- Contract Period/Term: 4 years
- Questions/Inquires Deadline: July 17, 2025