Collection Agency Services

The vendor is required to provide collection services on an as-needed basis.
- Services could include, but not be limited to collections related to over payment of wages, collections of bonuses for unfulfilled contract terms, benefit premiums, school fees, or other amounts owed to agency.
- Collecting outstanding amounts
•    Pursue reasonable collection effects in a professional, vigorous manner using letters, phone calls, emails, and other legal methods. 
•    Offer repayment plans
- Manage accounts
•    Keep track of all payments and update account info.
•    Provide reports on:
o    What had been collected
o    What is still owed
o    What efforts have been made.
•    Return uncollected accounts with a detailed summary of collection attempts.
•    Shall not litigate or compromise any undisputed debt for less than its full value.
•    Any debt vendor deems collectible through litigation is to be authorized by agency before any further collation effects pursue.
- Stay compliant and professional
•    Follow all applicable federal, state, and local law, rules and regulations.
•    Maintain appropriate records, including financial records that can be audited.
•    Be respectful and professional with everyone you contact.
•    Provide a written in-depth clear process for handling disputes or complaints.
•    Maintain current licensure and any appropriate bonding as a collection agency with the state of pursuant to annotated 62-20-105.
•    Collection fee: fees shall not exceed the amount allowed by the annotated 40-24-105.
- Keep agency informed
•    Provide regular updates — monthly, quarterly, or as needed — that show:
o    Total collected
o    Outstanding collections
o    Any disputes or issues
•    Be able to adjust reports if need different formats or data.
•    Provide notification to agency during same business day of any file transmission errors or system interruptions.
- Use secure and modern tools
•    Maintain data safe and secure at all times.
•    Provide a secure easily accessible website to real-time account status.
•    Follow any data privacy laws that apply.

- Contract Period/Term: 1 year