Debt Collection Utility Billing Services

The Vendor is required to provide debt collection services for utility billing accounts.
- Services must include, but are not limited to:
•    User-friendly portal: Agency must provide a secure, user-friendly portal that allows City staff to follow the collection workflow and access reporting in real time.
•    Electronic submission: Ability to receive collection accounts electronically.
•    Collection process: Agency should clearly outline fees per account assigned and/or flat percentage structures for collection. Pricing should identify if there are different rates for stages such as “Profit Recovery” and “Collection.”