Debt Collection Services

The vendor is required to provide debt collection services for the city on certain past due accounts owed to the city for professional ambulance services.
- General billing of city professional ambulance services:
•    Initial referrals: invoices on unpaid amounts due on city products or services that have reached the delinquent status of ninety (90) days from the original due date.
•    Ongoing referrals: as part of an ongoing referral, offeror shall receive all future PAB claims approximately 6-8 months after the date of issue.
- Debt recovery plan
•    Debt recovery plan that is creative, comprehensive, and contains a detailed description of the processes by which they will perform the services.
•    The project management methodology that will be used to execute their plan. 
•    Include anticipated costs and an anticipated timeline. 
•    Provide an estimate of what resources, including facilities, equipment, personnel, communication technologies and other resources that may be required from the city for implementing any proposed plan.
- Debt recovery procedures
•    Provide a separate telephone number to be used exclusively for this project. 
•    Receive and handle all telephone inquiries and complaints generated by its debt recovery efforts. 
•    Provide written notice to all debtors upon referral of an account, containing offeror’s address, telephone number and hours of operation, and instructing that all inquiries should thereafter to be directed to offeror. 
•    Designate the staff member or members whose offeror warrants will be available during the course of business hours to immediately accept and respond to calls from city officials. 
•    Offeror shall make bilingual staff members available as needed.
•    Staff assigned to accounts referred to offeror shall receive good, professional, and timely training by the offeror as to all relevant city operations and procedures as set forth in any agreement entered into pursuant
- Calculating payment of commissions
•    All monies received either in the form of full or partial payment on an account will be adjusted for the exceptions to commission cited above.
•    The city, on a monthly basis, will compute the amount of earned commission and will issue payment of earned commission to the offeror.
•    The city shall prepare a monthly statement of account activity from which it will calculate the appropriate commission due to offeror on payments received.
•    To facilitate these invoicing procedures and the exchange of information with the city, the offeror must provide software that creates online reporting tools and allows for online file submissions, and 24/7 real-time account portfolio access.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: November 10, 2025