Collection Services

The vendor required to provide collection of out-of-hospital emergency medical services (EMS) bad debt.
- Requirement:
•    Contractor must maximize revenues for bad debt collections while ensuring compliance with all applicable city, state, and federal, including all subdivisions thereof, laws, rules and regulations are fully observed. 
•    Contractor must sign and comply with an act business associate agreement and provide proof of ongoing act training for its employees. 
•    Contractor should have a minimum of four (4) years of experience with collecting EMS bad debt. 
•    Must hold a collection agency license in the state.
•    Compliance officer must be employed by contractor 
•    Functions shall not be subcontracted to corporations, entities, or individuals located outside the boundaries of the country. 
•    Provide periodic training to the owner’s staff on provider portal software and updates to collection procedures and processes. 
•    Credit and debit card process must be compliant with the payment card industry data security standard (PCI DSS) requirements.
- Project requirements
1. Bad debt collection
•    Provide a list of EMS agencies that the contractor has provided a minimum of four (4) years of collecting bad debt from.
•    Must be experienced in developing effective methods for skip tracing, letters, and phone calls. 
•    Include a copy of your dispute resolution procedures.
2. Patient contact
•    If a patient portal is available, please provide information on what patients can do on that portal.
3. Payments
•    Record all payments and adjustments to accounts within one (1) business day from receipt of payment information.
•    Accept credit card, debit card, or check payments made by patients over the phone or by mail.
•    Visa and Mastercard must be accepted for credit and debit card payments. 
•    Identify who is responsible for credit card fees.
•    Provide documentation of being PCI DSS compliant.
•    Demonstrate experience in establishing payment arrangements with patients who are unable to pay the entire amount.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: December 8, 2025