Employment Verification Services

The vendor is required to provide employment verification services and host a web-based solution which is available 24/7/365, except for scheduled downtime.
- Conduct and view results of ad-hoc Employment Verification requests by inputting basic demographic information.
• Ensure the solution provides immediate results with a response time of no more than five (5) seconds, presuming Ethernet-connectivity of the device to the Internet.
- Establish and maintain a comprehensive network of employers:
• Employee name;
• Employee social security number;
• Hire date;
• Termination date;
• Pay frequency;
• Hourly rate;
• Number of hours worked;
• Gross pay;
• Date of pay;
• Employer name; and
• Employer identification number (EIN).
- Provide live technical support to the Department by:
• Providing a dedicated support email address and phone number that allows the Department to report problems with the solution and/or its data.
• Ensuring all reported issues are tracked within an issue resolution software, which is accessible to the Department.
• Ensuring timely and satisfactory resolution to reported technical issues in coordination with the Department.
- Provide project management support ensuring key personnel are available:
• To answer Department questions and/or concerns, via phone and email, during regular business hours of 8:00 a.m. to 5:00 p.m. EST; and
• For in-person consultations upon Department request, with reasonable notice.
- Provide training and support to Department users, upon request, via an approved virtual platform.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: February 10, 2025