Employee Assistance Program Services

The vendor is required to provide employee assistance program services for include:
- Counseling services:
• Provide confidential counseling services to employees and their families.
• Offer a range of counseling options, including in-person, telephone, and online sessions.
• Ensure counselors are licensed and experienced in dealing with various issues such as stress, anxiety, depression, substance abuse, and family conflicts.
- Work-life services
• Assist employees with work-life balance issues.
• Provide resources and support for managing personal and professional challenges.
• Offer services such as financial counseling, legal assistance, and childcare resources.
- Training and workshops
• Assist employees with work-life balance issues.
• Provide resources and support for managing personal and professional challenges.
• Offer services such as financial counseling, legal assistance, and childcare resources.
- Critical incident response
• Offer immediate support and counseling in the event of a critical incident or workplace crisis.
• Provide on-site support and follow-up services to affected employees.
- Program management and reporting
• Manage the EAP program and ensure it meets the needs of the city's employees.
• Provide regular reports on program usage, employee satisfaction, and outcomes.
• Work closely with the city's HR department to address any issues and improve the program.
- Accessibility and availability
• Ensure EAP services are accessible to all employees, including those with disabilities.
• provide services on a 24/7 basis to accommodate employees' schedules and needs.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: April 21, 2025