Online Safety Resources Services

The vendor is required to provide online safety resources to its policyholders and provide a cost-effective way to serve most small policyholders who may not otherwise be reached.
•    English and Spanish, resources are available in the other most commonly spoken languages in state. 
•    These languages include but are not limited to: Chinese, Russian, Haitian-creole, Bengali, and Korean.
•    The various user levels, traffic and transactions available under your firm’s application.
•    System implementation would take place to ensure effectiveness and efficiency.
•    Provide an implementation project plan that outlines the tasks and timelines for each category.
•    The process by which email information is accessed and emails sent to clients.
•    The system can interact with commonly used employment and HR systems, allowing users to more easily import and manage employees.
•    The manner and frequency with which materials are updated, and any system interruption and
•     unavailability that would occur as a result.
•    Live support capabilities after implementation, configuration and end‐user training have been completed.
•    Maintenance and support
o    Overall system SLA(s);
o    Solution provides software upgrades and support;
o    Disaster recovery plan, including but not limited to:
1.    Confirmation your solution complies with agency disaster recovery and back-up standards as outlined
2.    Specify the recovery point objective (RPO) and recover time objective (RTO) 
3.    Whether the back-up is a hot or cold swap 
4.    User problem management and outage escalation process and emergency notifications
•    Technical support availability 24/7, 365 days a year 
•    Process for notifying agency of a data breach. 
•    Maintenance schedule and notification procedures for items such as:
o    Configuration
o    Hot fixes
o    Security patches
o    Service packs and upgrades
o    Product major upgrade
o    Backups
o    Disaster recovery testing
o    Failover testing.
- Safety library
•    Platform provides the capability to view and participate in training programs via live webinars.
•    The ease with which additional resources from agency, its customers, and other vendors can be integrated within your system.
•    The forms in which risk management materials are presented such as checklists, fact sheets, flyers, toolbox talks, sample forms, best practices, programs, manuals, presentations, quizzes and videos.
o    Materials are presented separately with a focus for the employer and the employee.
o    Presentation and videos are appropriate for both individual employee training and group or instructor led training
o    Downloadable support materials such as trainer guides, quizzes, and completion certificates available to the user.
•    The tools available to users for easily creating safety policies, procedures and programs.
•    The manner in which your system will be integrated with the agency website for access by policyholders and risk control consultants.
•    Materials include an online osha log for clients to track incidents.
•    Explain options to push out resources, and safety news and information to policyholders based on industry, topic, etc. 
•    Overall SLA for system performance and maintenance. 
•    System provides upgrades and support.
- Learning management system
•    System has been integrated with client websites of similar size as agency. 
•    The information and data were reported – whether via batch or real time. 
•    Include how different types of users access the system. 
•    Administrators can access employee quiz scores and answer keys. 
•    Course tracking information can be exported for use in customer HR systems. 
•    The systems’ ability to integrate user owned or created courses. 
•    The modes by which courses can be assigned, (e.g., individual, classroom presentation).

- Contract Period/Term: 7 years
- Questions/Inquires Deadline: October 14, 2025