Employee Assistance Program Services

The Vendor is required to provide a service provider for our Employee Assistance Program (EAP) to service our employees, both fulltime, part-time and their dependents.
- The EAP services provider is required to provide immediate support and guidance, as well as assessments and referrals for other services.
- The Service Provider must be available 24/7 and cover up to six (6) confidential short-term counseling visits per issue for as many issues that are needed.
- Services provided may be virtual and/or in person. Some examples of what the EAP service provider may assist with are a variety of different problems; stress, depression, anxiety, work/life balance, substance abuse, marital problems, family or parenting conflicts, grief, violence and unhealthy lifestyles, and management referrals.
- The average total employee headcount is approximately 2150 monthly including full-time and part-time positions and coverage is provided to any member that resides in the employee’s household.
- The selected vendor will offer regular EAP services for employees to include:
•    Call Center Services 24/7/365 days to provide unlimited Assessment and Referral Services to employees and dependents along with Critical Incident Debriefings, and Management Referrals.
•    Life Coaching Services, available to employees throughout the year to help bring balance to employees’ work life balance.
•    Life Coaching Services, and/or counseling are available for children, adolescents and teens under the age of 18. Parental consent required.
•    Provide monthly and annual utilization reports to County and assist employer with increased participation in the overall services offered.
•    Technology Capabilities to support overall EAP Program, Member App Services, Website, Virtual Coaching, and Enhanced Engagement Tools.