New Hire Information Processing Services

The Vendor is required to provide of the program is to collect timely and accurate employment information that supports state child support services and department in enforcing child support obligations, preventing improper payments, and promoting program integrity. 
- Information reported to the agency is used at the state level and transmitted to the division’s, while required data is also forwarded to the directory of new hires, a federally maintained database used by authorized federal and state.
- Encourage and facilitate Employers to use electronic reporting, whenever possible, of New Hire information, terminations, employment verification, electronic wage withholdings, and reporting of lump sum payments due to Employees.
- Provide information regarding the ability to send Employer outreach notifications electronically.
- Provide updates to the employer list including new and closed accounts with employers’ names and addresses on a quarterly basis in electronic file format.
- Provide a proposal of outreach detailing distribution of outreach materials including postcards, email blasts, virtual sessions, and videos covering topics such as the importance of new hire reporting, the top five employer responsibilities under child support law, how IWOs work, and employer Q&A sessions.
- Provide and/or approve all text prior to the contactor’s communication with employers.
- Responsible for ensuring content is clear, engaging, and accessible to all employers
- Provide an initial plan for staffing and address future needs as New Hire Reporting numbers increase or decrease.
- These QR codes must be mobile-friendly, easy to scan, and route employers to the designated new hire website.
- The system should standardize employer addresses and provide predictive insights to identify likely employer changes and employers needing enhanced outreach.