IT Managed Services

The vendor is required to provide to support an employee base of 20+ individuals, offering both remote and occasional onsite support for all information technology resources.
- Advanced support
• Microsoft managed services expertise
1. M365 licensing and administration
2. Hybrid environments
3. Azure active directory management
4. Defender & multi-factor authentication protocols
5. SharePoint migration, backup, and cleanup
6. OneDrive management
7. Power automate and power apps support
• Infrastructure management
1. Audio/visual system support
2. Battery backup solutions
3. Storage and security management
• Security and system maintenance
1. Preventative maintenance, patching, backups, and updates
2. Firewall and intrusion prevention
3. Secure remote access setup
• Nextiva phone system support
• Office 365 administration
1. Software standardization, licensing, and upgrades
• Remote monitoring and management
 - Escalated desktop support
• Assistance with unresolved issues from tier i
• On-site support as needed
- Basic desktop support
• Ticketing system, email and phone support
• Remote issue resolution
• Escalation to tier ii as necessary
- Printer, copier, and scanner support
• Support for all users; escalate to third-party vendors if required
- Additional it supports services
• Security and user training
1. Phishing prevention and security awareness training
• It Change coordination
1. Oversee required it changes and process implementation
• Data backup and duplication
1. scheduling and management of backups
• Employee lifecycle support
1. Onboarding and offboarding assistance
2. File migration
• Email management and security solutions
1. Anti-virus, anti-spam protection, and vulnerability testing
• Multi-factor authentication (MFA) management
• Technology deployment and configuration
1. Setup, movement, troubleshooting, and configuration of town-owned devices
• Equipment lifecycle management
1. Inventory tracking, warranties, and lifecycle support
• Security camera support
1. Coordination with vendors for camera system issues
• website accessibility and compliance
1. Work with existing webhost to ensure compliance with state
- Hardware
• Workstations: windows based, mostly hp laptops
• iPad and iPhone:  assorted
• Phone system: poly desk sets with Nextiva VoIP
• Security cameras at all three sites: monitored through detoured currently
- Software and other applications
• Microsoft 365 suite + teams + one drive + some share point
• Edge and chrome
• Cisco secure
• Caselle clarity
• Zoom
• Adobe and adobe pro
• Multiple online platforms and portals for municipal needs
- Contract Period/Term: 3 Month
- Questions/Inquires Deadline: February 26, 2025