Information Technology and Network Management Services

The vendor is required to provide information technology and network management services.
- IT support for ITs operational needs, including field data collection, hosted server environments, cybersecurity, and general IT management for a staff of 40 employees.
- Providing comprehensive IT services, including but not limited to:
a. Network and infrastructure support
• Management and maintenance of LAN and WAN, VPN, and wireless networks.
• Server administration, including cloud-hosted and on-premise systems.
• Security management, including firewall configuration and intrusion detection.
• Remote access solutions for field staff.
b. User and help desk support
• Troubleshooting and technical assistance for staff (remote and onsite support).
• Email, collaboration, and productivity tool management (e.g., microsoft 365, google workspace).
• IT asset inventory and lifecycle management.
c. Field data collection and mobile device management
• Support for mobile devices used for GIS mapping, field surveys, and reporting.
• Integration of field data collection tools with centralized databases.
• Cybersecurity for remote access and mobile devices.
• Support for mobile device management software and rollout
d. Cybersecurity and compliance
• Implementation of cybersecurity best practices and compliance with government regulations.
• Regular security audits, vulnerability assessments, and penetration testing.
• Disaster recovery planning and data backup solutions.
e. Software and database administration
• Database management and optimization for field data and operational records.
• Support and maintenance of GIS and vector control tracking systems.
• Ensuring software compliance and license management.
f. Strategic IT planning and consultation
• Recommendations for system upgrades and modernization efforts.
• Development of IT policies and best practices for data governance.
• Training sessions for staff on cybersecurity awareness and IT best practices.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: May 1, 2025