Managed IT Services

The vendor is required to provide comprehensive information technology (it) services under a managed services model.
- Include for services:
a. Helpdesk support
• Microsoft windows 10 & 11 support
• Support for office applications, browsers, and password/account management
• Remote support tools and centralized communication with support staff
• Standardized intake, triage, and escalation processes
b. Managed cybersecurity
• Endpoint protection
• Microsoft 365 and google workspace security monitoring
• 24/7 security operations center support
• Compliance support
• Security consultations and training
c. Desktop and server management
• Windows and Linux OS and 3rd-party patch management
• Virtual machine management and monitoring
• User provisioning, device encryption, privileged account management
• In-shop hardware repair labor and asset tracking
d. Network management
• Firewall, switch, VLAN, VPN management
• Wi-fi controller and DNS hosting
• VoIP and video systems maintenance
• Documentation of network inventory and procedures
e. Backup and disaster recovery
• 500gb per device cloud backup
• M365 and google workspace backup
• Optional on-site and advanced recovery solutions
• Disaster recovery and incident response planning
f. Administrative & cloud management
• M365 and google workspace user management
• Vendor coordination and budgeting assistance
• vCIO and tam onsite visits and regular check-ins
• Standard operating procedures (sops) and compliance alignment
g. Per-user benefits
• Password manager access
• Mobile device security
• Phishing simulation and user training
• Email spam/phishing protection
• Client portal account access.