Information Technology Support Services

The vendor is required to provide the services of qualified, professional technology vendors to provide information technology (it) support services for its computer based information technologies system and network.
- The firm selected must be fluent in Microsoft operating systems, TCP/IP and TCP/IP routing, firewalls (IPFW), SMTP, VPN tunnel and remote access.
- The firm selected must have working knowledge of VoIP systems, flight information display screens/public address (fids/pa) systems, access control systems and requirements for PCI compliance.
- On call 24/7/365 with a minimum four (4) hour response time, to provide technical assistance and system administration to the airport, both in person/on site and remotely and will need to provide a cell phone number that is staffed 24/7.
- In-person/on - site response time means that 4 hours from the incident occurring, the supplier is on-site.
- There will be no compensation for mileage or travel time. 
- Billable hours shall commence upon arrival at the job site.
- Responsible for troubleshooting and correcting computer and software problems, and maintaining and upgrading the network to prepare for future needs and to prevent technical difficulties.
- Initial assessment – review of the inventory, assessment of the system architecture and equipment for efficiency, recommendations for improving routine support criteria and eliminating emergency maintenance situations; and implementation of security and access controls to minimize the possibility of data breaches.
- Desktop application support – performance of basic support functions, including the installation of pc’s, laptops, PDA’S, smart boards, printers, peripherals and office software; diagnosis and correction of desktop applications problems, configuring of pc’s and laptops for standards applications; identification and correction of user hardware problems, with advanced troubleshooting as needed.
- Services include:
• Installation and maintenance of printers, scanners, network devices et al; analysis, routing configuration changes, and installation of patches and upgrades; alert notifications in case of failure of equipment.
• Maintenance, testing, support, and limited replacement/upgrade/repurposing of existing network cable is included.
• Proactive monitoring of network equipment, including performance indicators to report on threshold limitations; network performance and capacity management services; continuous troubleshooting are required.
• Maintenance documentation for daily, weekly and monthly services performed is required
• Parts for maintenance are not to be included in the cost proposal. 
• The cost proposal shall include rates for labor only.
• Configuration of the airport systems to enable remote access in a secure environment, with provisions for remote access administration, as requested by the airport administration is required.
• Management of access protocols for airport systems, including, to the extent applicable, termination and transition of access controls for past airport employees, vendors, and contractors.
• Maintain the requirements for the airport’s data backup policy, with procedures in place to handle daily, weekly, and monthly backup of the computer, data and information, email, and the like; program to restore systems and data if servers and/or computers go down, is required.
• Attend to cyber security issues as related to our computer network, communication, and all airport systems.
• This could include evaluation of cyber security vendors, consultants or programs as necessary.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: June 17, 2025