IT Support Services

The vendor is required to provide IT service providers to manage and support the city’s information technology infrastructure.
•    Email services: migration to and management of .gov domain email systems (e.g., microsoft 365 government or google workspace for government).
•    Network management: routine maintenance, monitoring, and support for the city’s local and wide-area networks.
•    Cybersecurity: implementation of advanced security protocols, firewalls, antivirus and malware protection, vulnerability assessments, and employee training.
•    Data backup and recovery: regular backups of all critical systems and tested disaster recovery plans.
•    Help desk support: on-call technical support for all city departments.
•    Hardware and software management: procurement assistance, lifecycle management, and inventory tracking.
•    Compliance: ensure compliance with federal, state, and local cybersecurity regulations.
•    Advisory services: strategic planning and technology recommendations for future growth.

- Questions/Inquires Deadline: August 07, 2025