IT Services Management Solution

The Vendor is required to provide on a new IT Service Management (ITSM) and Customer Service Management (CSM) platform which may support the following objectives:
•    Deliver a streamlined end-to-end service management tool that supports both IT and non-IT services.
•    Provide a centralized tool for Service Delivery, Asset Management, Service Level Management, Risk Management, Project Management, Incident Management, and Knowledgebase repositories.
•    Support data-driven decision making, change management, data analysis, and extensive reporting tools.
•    Enhanced user experiences through self-service tools, automation, and workflows.
•    Improve the communication of policies and any required changes.
•    Provide a mechanism for assessing and documenting internal and vendor risks, scoring and weighting risks, and tracking risk management strategies.
•    Support integration with third-party vulnerability assessment and analysis tools for vulnerability remediation tracking.
•    Support for an integrated Chatbot that utilizes the knowledgebase repository, provided materials, and backed by AI. 
- Solutions can be effectively integrated into the college’s environment, including details on billing, ongoing support, innovation, and maintenance, as well as alignment with current industry standards.

- Questions/Inquires Deadline: August 14, 2025