IT Services

The vendor is required to provide IT services including, but not limited to:
a. Infrastructure and server support
•    Monitoring, maintenance, and patching of servers located at city hall and the police department
•    Active directory, DNS, DHCP, and file storage management
•    Virtualization management (e.g., VMware, Hyper-V)
b. Network and hardware management
•    Monitoring and support for network devices (routers, switches, firewalls)
•    VPN and secure remote access configuration and support
•    Support for approximately 100 desktop pcs and peripherals
c. Cybersecurity
•    Firewall configuration and monitoring
•    Endpoint detection and response (EDR) tools
•    Threat detection and incident response planning
•    User awareness training and simulated phishing
d. Backup and disaster recovery
•    Implementation and management of a secure, cloud-based backup solution
•    Disaster recovery planning and testing
•    Protection of critical data including body camera footage and operational files
e. Helpdesk and end-user support
•    On-demand helpdesk services for all departments
•    Remote and on-site troubleshooting and support
•    Defined SLAs for issue response and resolution
f. Strategic consultation and bi-monthly site visits
•    Scheduled bi-monthly in-person meetings with our IT liaison to review systems, address challenges, and plan improvements
•    Strategic advice on system upgrades, security, and modernization.

- Contract Period/Term: 3 years
- Pre-bid Meeting Date: September 4, 2025
- Questions/Inquires Deadline: September 9, 2025