IT Managed Services and Staff Augmentation

The vendor is required to provide information technology services (its) is dedicated to delivering an effective, comprehensive and secure technology infrastructure.
- Preferred experience:
•    Oracle cloud infrastructure (OCI) experience
•    Oracle database administration support experience
•    IBM app connect enterprise (ace)
o    Supporting PeopleSoft integrations being proxied through IBM app connect enterprise (ace)
•    IBM event automation
o    Familiar with deployment, maintenance and support as well as integration.
•    Oracle unified directory (oud)
o    Familiarity with support and monitoring and upgrading oud
o    Familiarity with lightweight directory access protocol (LDAP) and its critical roles in an enterprise IT environment.
•    Central authentication service (CAS)
o    Familiarity with single sign on (SSO)
•    Oracle business intelligence enterprise edition OBIEE
o    Familiarity with configuration, support and monitoring, upgrading and developing within an OBIEE application
•    Experience with secure enterprise search or elastic search
•    Experience with PeopleSoft bolt-ONS and 3rd party plugins such as:
o    Smart ERP employee onboarding
o    Appsian ERP firewall and people mobile products
•    Duo security
o    familiarity with configuration, support and monitoring, and integrating duo MFA
•    Phire
o    familiarity configuration, support and monitoring, and performing version and migration control
•    Right fax
o    familiarity with configuration, support and monitoring and upgrading a right fax application
•    Hyland on-base
o    familiarity with configuration, support and monitoring and upgrading and integration with PeopleSoft
•    Golden gate
o    familiarity with configuration, support and monitoring, upgrading and developing within a golden gate application
•    SaaS applications
o    experience in configuring and supporting SaaS applications
•    AWS cloud
o    experience supporting PeopleSoft applications in the AWS cloud.
- Networking experience:
1. Cloud technology expertise
•    Support in designing, implementing, and maintaining cloud-based infrastructure networking and services to enhance scalability and operational efficiency.
2. Planned maintenance and code upgrades
•    Assistance with executing and managing scheduled maintenance and software upgrades for critical network infrastructure, including:
o    Cisco NCS chassis
o    Palo alto firewalls
o    Juniper mx platforms
3. Ongoing support for legacy systems
•    Many of our critical services still rely on legacy platforms that require dedicated support and maintenance. 
•    This includes:
o    Radius authentication systems
o    Rancid for network configuration management
o    SSL certificate management
o    Bind DNS and DHCP administration
o    Custom scripts for automation and system monitoring
o    Validation and maintenance of Cron jobs
4. Daily workload management
•    The resource would play a key role in handling the day-to-day operations of the university network, including:
o    Managing projects and tasks
o    Handling and resolving support cases
o    Troubleshooting network issues and providing proactive support
o    Collaborating with internal teams to ensure network stability and security
- Skill sets:
•    people tools
o    Application packages
o    Application engine
o    Integration broker
o    Fluid
o    Security
o    Navigation collections
o    PSQUERY
•    Java
•    SQL
•    Oracle database administration
•    Red hat enterprise Linux (RHEL)
•    Load testing
•    Networking.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: September 16, 2025