Information Technology Support Services

The vendor is required to provide information technology (IT) services for the city, including but not limited to computers, audio visual, telephones, entry systems, security cameras, etc. 
- The city will require 24/7 monitoring for our police department and 8:00 a.m. – 5:00 p.m. for all other departments.
- We currently have 36 desktops, multiple laptops, 2 servers and 36 email accounts. 
- Most of our computers have been upgraded to windows 10 and 11 pro, but there are a few that have not. 
- The new vendor is expected to recommend hardware upgrades for budgetary purposes, so that the city can plan and budget accordingly.
- The city runs the following programs:
•    Law Trak (court and police)
•    Nicholson business systems (financial software)
•    Community core (permits and codes)
•    Scads, captains, factory view, and MR systems (wastewater treatment plant)
•    Point and pay (credit card processor).