IT Services

The vendor is required to provide IT managed services, cybersecurity protection, and website maintenance.
- Core IT support services
1. Help desk support
•    Answer our questions and fix problems when staff have technology issues
•    Available during our business hours: 7:00 am - 5:00 pm, Monday through Friday
•    Respond to urgent problems quickly
•    Help with routine questions and issues
•    Fix more complex problems when needed
2. Monitoring and maintenance
•    Watch our systems to catch problems before they affect us
•    Keep our computers and software up to date
•    Make sure everything is running properly
•    Alert us if something looks wrong
3. Cloud services management
•    Help manage our microsoft OneDrive and related cloud services
•    Make sure our cloud storage is secure and working properly
•    Help staff access files when needed
4. Software and license management
•    Keep track of what software or licenses we have and what we're paying for.
•    Make sure we have the right number of licenses
•    Help us understand what we need and don't need
•    Assist with software updates and installations
•    Ensure technical needs are met to operate sage business works accounting software
- Cybersecurity services
1. 24/7 security monitoring and response
•    Watch for security threats around the clock
•    Alert us immediately if there's a problem
•    Take action to stop threats
•    Help us recover if something bad happens
2. Protection for all our devices
•    Protect all computers, laptops, and tablets from viruses and malware
•    Keep security software updated automatically while avoiding interruptions during business hours
•    fix security problems on our devices
3. Vulnerability scanning and fixing problems
•    Regularly check our systems for security weaknesses
•    Tell us what you find in language we can understand
•    Fix the problems you find
4. Multi-factor authentication (MFA)
•    Set up additional security for logging in (beyond just passwords)
•    Help staff understand how to use IT including training of staff as may be necessary
5. Security training for staff
•    Train our employees to recognize scams and suspicious emails
•    Provide regular reminders about staying safe online
•    Make training easy to understand for people who aren't technology experts
6. Compliance support
•    Help us understand what security rules we need to follow as a government entity
•    Make sure we meet state data breach notification requirements
•    Help us understand if we need to meet other cybersecurity standards
•    Assist us with required reporting if we ever have a data breach
- Website maintenance
1. What we need:
•    Keep our website and emails secure from hackers
•    Make sure IT stays online and working properly
•    Monitor for problems
•    Apply security updates
•    Help us if the website goes down
2. What we don't need:
•    Making design changes to the website
•    Adding new pages or features
•    Content or copy updates.

- Questions/Inquires Deadline: November 03, 2025