IT Managed Services

The Vendor is required to provide an IT Managed Services Provider (IT MSP) with recurring, scheduled, IT support through a dedicated hands-on IT resource to work both on-site and remotely to help maintain daily operations while addressing evolving technical needs.
- The IT MSP will provide monitoring, management, and support of agency desktop systems, servers, and network infrastructure which includes but is not limited to routine maintenance, secure remote access, software patches, system performance, endpoint security, firewall and VPN configurations, end user support for Microsoft 365 applications, web browsers, printing, daily back-ups of cloud and M365 environments, disaster recovery planning, set-up, training, and post-deployment support.
- The more specialized needs are support for Cloud hosting from a third-party vendor, infrastructure, systems architecture, Hyper-V, custom application development, back-up and disaster recovery planning and access management.

- Contract Period/Term: 3 years
- Virtual Pre-Bid Conference Date: December 1, 2025
- Questions/Inquires Deadline: January 5, 2026