SAP Professional Services

The vendor is required to provide SAP project support services on an on-call, as-needed, project-based, time-limited basis for the information technology department.
- SAP ABAP / Fiori - technical
• Demonstrates expert knowledge in development of complex ABAP code and custom sap fiori development
• Should have strong hands-on knowledge in ABAP technologies viz. interactive reporting, dialog programming, BAPI, RFC, sap scripts, smart forms, ale/IDocs, interface programming, BDC, workflow and data conversions.
• Ability to help resolve complex technical issues and independently manage critical/complex situations.
- SAP Fi, Co, MM
• demonstrates expert knowledge/leadership in configuring sap in the areas of finance (FI), controlling (CO), materials management (MM), project systems (PS), and plant maintenance (PM).
• Possesses expertise in leading financial reporting requirements through a variety of sap and non-sap systems.
• Exhibits a thorough understanding of finance and controlling processes, concepts and sap best practices, which includes but is not limited to general ledger (GL), accounts receivable (AR), accounts payable (AP), asset accounting (AA), special purpose ledger (SL), controlling areas (CO), cost center accounting (CCA), funds management (FM), budget control system (BCS) and materials management (MM) which includes managing special stocks such as third-party subcontracting.
- SAP HCM
• Demonstrates expert knowledge/leadership in configuring sap in the following areas of HCM module:
o payroll – us
o personnel management
o time management
o organizational management
o BSI tax factory
o ability to analyze problems and provide clear recommendations
• Provides expertise in analyzing the business approval matrix and map the solution to the workflow developed objects.
• Possesses a strong understanding of the configuring of log events, the linking of change documents to events, the definition of reports for workflow, perform work item analysis, and be able to perform configuration relating to workflow outlook box and task analysis.
• Utilities-CRM/IC-web client - customer relationship management
o Base customization like product master, business partners, organizational mgmt., lead mgmt.
o Configuration of IC web client like business roles, profile setup, interaction records, partner determination, broadcast messaging, transaction launcher, authorization.
o Familiar with module functionality, ability to assess enhancements to existing functionality and the best practice to implement those enhancements, able to work with end users to understand requests or requirements and develop and configure in IC web, similar to new tab “account highlights” and the addition of the indicator for AMI meters.
• BI - business intelligence
o Develop bi/BW related objects and queries within sap bi/BW version 7.5 connected to ECC 6.0 [with is-utilities].
o Creation of custom reports and workbooks using analyzer.
o Experience with developing data flows using APD.
• ISU/ccs
- Demonstrates expert knowledge/leadership in configuring sap ISU module specific to following key areas:
• Device management
o Device management configuration
o Meter reading optimization and fine tuning, including meter reading unit and scheduling, implausible reading results setting, and estimate read activation
o Familiar with AMI configuration and functionality and integration with MDMS.
• Billing management
o Utilities billing, invoicing, collective invoicing, outsets
o Configuration of billing schema, rate category, rates and operands with specific focus on utility rates and RTP billing. strong understanding of gas billing
o Prepare specification for print workbench requirement for custom specific application form, to display unbundled billing with power, gas, water and sewer contracts and rate information.
o Finance and contract account
• Experience in configuring and troubleshooting issues in with a specific focus on:
o dunning,
o collections,
o payments,
o security deposits
o account determination
o standing requests
o open item management
• Resolving reconciliation issues with fi and proficient understanding of fund management.
• Strong understanding of sales stats and bi data flow.
• Customer service
o configure owner allocation, move-in/move out, and disconnect/reconnect
• ISU/ccs – WM (work management)
o configure service notifications
o integration with MDMS and RNI to create service notifications
- Customer engagement portal
- SAP ERP
• Demonstrated experience with sap ERP that involves implementation and upgrade activities by working with various departments in an organization.
• Thorough understanding of sap change management procedures with regards to program, data dictionary, and sap configuration.
- SAP Basis (NetWeaver and Hana administration)
• Sap solution manager configuration with regards to sap CBTA (component based testing automation)
• Sap BTP (business technology platform) configuration with regards to cloud platform integration
• Sap user administration and security (including sap GRC (governance, risk, and compliance)
• Sap basis administration that involves change management, and system monitoring
• Sap performance tuning and optimization
- Contract Period/Term: 5 years