Fare Revenue Consulting Services

The Vendor is required to provide all on-call support services will be managed by the agency fare revenue and administration department.
- Hop Fastpass® system support, including:
•    Consumer and Institutional websites
•    Mobile Applications
•    Fare Vending Machines (FVM)
•    Hop Inspection Application
•    Retail Network
•    Fare Media procurement
•    Back-Office Services
- Project Development
•    Project objective definition
•    Project alternatives development
•    Project alternatives analysis
•    Project risk identification and management
•    Peer agency research and information
•    Needs capture and gathering
•    Requirements development
•    Standard Operating Procedures (SOPs)
•    Transition and operations plans
•    Key Stakeholder meeting coordination
•    Reports and graphic material preparation
- Project Management
•    Acting under the guidance of agency Project manager, or assistant project manager
•    Value Engineering
•    Scheduling
•    Quality Assurance/Quality Control Monitoring
•    Contract Compliance Monitoring
•    Project Close-out
- Hop Fastpass® IT Operations
•    Technical engineering and support
•    Application development and software code development
•    Support data engineering, data analytics, and ETL process requests
•    Web and mobile application technology support, including routine maintenance, security monitoring, and performance optimization for public-facing apps
•    System monitoring and observability, including the setup, configuration, and maintenance of dashboards and alerts for core services and infrastructure 
•    System and application testing
•    IT documentation including but not limited to architecture and workflow diagrams.

- Contract Period/Term: 1 year

- Questions/Inquires Deadline: September 08, 2025