Organization Change Management Services

The vendor is required to provide organizational change management (OCM) services to support the replacement of its legacy statewide automated child welfare information system (SACWIS) system, fam-link, with a comprehensive child welfare information system (CCWIS).
- The CCWIS OCM manager, the OCM vendor team is responsible for implementing strategies that affect change, drive the change, and help people adapt to change. 
- The OCM vendor team will be responsible for the development and execution of comprehensive OCM services throughout the CCWIS system project lifecycle, ensuring measurable outcomes and long-term adoption
- OCM for include:
•    Encourage adoption of the CCWIS change and the related business process redesign by involving users in the change process and demonstrating the benefits of the new CCWIS Solution 
•    Address resistance to change and drive awareness, understanding, and engagement of the CCWIS implementation across all Affected Parties through targeted communication 
•    Improve organizational readiness for change and proactively mitigate change risks 
•    Ensure Affected Parties are supported throughout the multiple phases of the CCWIS Solution rollout and decommissioning of the legacy system, Fam-Link 
•    Build trust and transparency across Affected Parties and ensure voices are heard across the full change lifecycle 
•    Sustain change outcomes, enabling DCYF to improve health and safety outcomes for children and families and to deliver a streamlined, convenient technology experience to end users.

- Contract Period/Term: 1 year
- Pre-Bid Conference to be Held Virtually Date: October 27, 2025
- Questions/Inquires Deadline: November 4, 2025