Utility Invoice Production and Distribution Services

The vendor is required to provide recommendations, quality products and superior customer service related to designing, producing and distributing utility invoices.
- Provide all bill rendering services but not limited to:
1. Implementation services
• The ability to begin implementation after award and be prepared to begin utility invoice production and distribution services by October 1, 2025. 
• Provide all the necessary training (i.e., file transfers, navigating website, etc.) 
• Provide the follow-up support
2. Utility bills and invoices
• The proposer shall have the ability to receive billing data files created from central square NaviLine utility.
o The city generates several text files from central square NaviLine utility software which are then uploaded to the current vendor's website as a zip file.
o After processing, the current vendor will then produce a pdf file containing of all the invoices that were created.
• The proposer will bill the city for the postage. 
• The city will not use a caps account.
• Obtain all necessary stock and inventory
• Produce formatting of the bill files
• Print the utility invoices
• Distribute the utility invoices
o 6,000 weekly invoices process together
• The proposer will provide invoices for testing by the lockbox service
• Support utility bill modifications
• Print inserts and bill messages when requested
o Any bill messages that may be necessary can be attached to the bill files sent.
• Bills are single page and doubled sided. 32,000 monthly averages.
o Please see attachment a for an example of a water bill
3. Delinquency notices
• Format delinquency notifications
o Please see attachment b for an example of delinquent notice.
• Print delinquency notifications
• Distribute delinquency notifications
• Any late notices are sent to the vendor in a separate file for mailing.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: July 1, 2025