Crisis Communications and Emergency Public Information Training Services

The Vendor is required to provide a training partner to help make sure all City staff responsible for developing and delivering public information during critical incidents are well-prepared to fulfill their roles with confidence, clarity, and coordination.
- Training Development
•    Expand on existing frameworks by developing refined and advanced training programs tailored to the City’s systems, staffing structures, facilities, and communication protocols.
- Training Delivery
•    Conduct interactive, scenario-based training sessions for communications professionals, public information officers, leadership staff, public safety teams, and other City personnel involved in internal and community facing communications. 
•    Trainings should reflect real-world situations and integrate lessons learned from training we have already completed.
- Media Training
•    Include targeted media training components that sharpen message development, press engagement, and interview performance. 
•    Training could culminate in a simulated press conference or emergency briefing, but media-specific elements should be complementary—not the dominant focus—of the overall program.
- Holistic Public Information Strategy
•    Apply a cross-departmental, systems-level approach that aligns with the city’s emergency public information plan and promotes collaboration among all internal stakeholders and external partners. 
•    Emphasize integration of communications into broader emergency operations.
- Feedback and Evaluation
•    Implement a feedback loop that includes both real-time participant input during each session and a comprehensive written report within two weeks of training completion. 
•    The report should summarize outcomes, observations, and recommendations for continued improvement and long-term preparedness.
- Ongoing Engagement and Schedule
•    Propose a training calendar that aligns topics with seasonal or anticipated events.
•    Emphasize sustained engagement, practical application, and increased complexity over time.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: August 15, 2025