Incarcerated Person Communications and Correctional Tablet Services

The vendor is required to provide incarcerated person communications and correctional tablets to facilitate audio, video, and written communication between the incarcerated and their friends and families.
•    Incarcerated person telephone system (ITS) that provides an automated operator, local, domestic, and international call capabilities to incarcerated persons. 
•    The ITS must include all necessary telephone platforms, telephone instruments, and all other equipment required to perform the functions and system administration; call billing; call monitoring and recording capabilities; and complete maintenance of all equipment, hardware, and software as specified. 
•    Provided is an incarcerated person telephone management system, capable of monitoring, recording and archiving all calls placed within the ITS, with the exception of those calls that are prohibited from being monitored, recorded, and archived either by statute or county policy, including, but not limited to, incarcerated person calls made to private defense attorneys or public defenders, anonymous crime reporting tip lines, sexual assault reporting lines, and other critical information lines. 
•    The ITS must be capable of detecting prohibited and illegal activity and call content, and be capable of promptly blocking, interrupting, or disconnecting incarcerated person telephone calls when such activities are detected.
•    A video visitation system (VVS), utilized primarily on the incarcerated person tablet devices and standalone kiosks, capable of monitoring, recording and archiving all calls placed within the VVS, with the exception of those calls that are prohibited from being monitored, recorded, and archived either by statute or county policy, including, but not limited to, incarcerated person calls made to private defense attorneys or public defenders. 
•    The VVS must be capable of detecting and preventing, with minimal or no staff involvement, nudity or pornography, utilizing facial recognition and detection to minimize the prevalence of unauthorized visitors and nudity or pornography. 
•    The VVS must be capable of promptly blocking, interrupting, or disconnecting any and all calls when illegal or unauthorized activity and call content are detected.
•    Incarcerated person tablet devices (ITD) capable of making phone calls via the ITS, which must provide automated operator. 
•    The incarcerated person tablet devices (ITD) must provide certain tablet services at no cost to the county (e.g., reading material, dictionary, calendar, grievance filing process, facility rules, commissary ordering, etc.), and provide other paid tablet services (e.g., games, music, movies, e-books, messaging service, etc.). 
•    The incarcerated person tablet device system, digitized incarcerated person postal mail services will be provided that will assist the department in establishing a security measure to prevent contraband from entering facilities through postal mail. 
•    The mail system must have the capability to: (1) receive incoming mail addressed to contractor’s processing center and uploaded to contractor’s website; (2) scan incoming mail; and (3) make available the scanned mail to the jail via the contractor’s web enabled dashboard for each facility to review and deliver to incarcerated persons. 
•    The mail system will also make available hard copies to the incarcerated persons upon release, when requested by the former incarcerated person, at a charge to the former incarcerated person. 
•    Provide a legal mail solution (whether electronic or physical mail) for privileged communication, which may include a function for electronic signature. 
•    The mail system must maintain an audit trail for all scanned and printed documents, including timestamps and facility assignments for the duration of the contract plus seven years.
- Incarcerated person telephone system
•    The incarcerated person telephone system shall be a turnkey, cashless telecommunications service offering a variety of payment collection methods. 
•    The incarcerated person telephone system shall be capable of completing one-way, outgoing collect, debit and pre-paid calls to local, long-distance, and international numbers on both landline and cellular telephones. 
•    The incarcerated person telephone system shall not be capable of receiving incoming calls. 
•    The incarcerated person telephone system shall allow only an automated operator to place calls. 
•    The incarcerated person telephone system shall not be capable of any directly-dialed or operator-handled service calls. 
•    The incarcerated person telephone system shall be capable of processing calls in both english and Spanish. 
•    The incarcerated person telephone system shall be capable of processing calls in not less than four (4) languages. 
•    The incarcerated person telephone system shall be vendor-hosted and “cloud” based. 
•    Recordings shall be stored by contractor in multiple locations to ensure catastrophic events do not compromise, alter, or destroy the integrity of the call bank. 
•    All recordings shall remain the sole property of county. 
•    All recordings and digital information during the contract term and for seven (7) years after the termination of this contract. 
•    The incarcerated person telephone system shall be capable of assigning incarcerated persons a unique pin. 
•    An incarcerated person’s calls must be tracked by pin and booking number in the booking areas in order to facilitate investigative tracking of booking phone calls. 
•    An incarcerated person’s pin shall work only in the pod or housing unit they are assigned to. 
•    The incarcerated person telephone system shall be capable of being terminated through a hard-wired switch to unit control rooms. 
•    The incarcerated person telephone system shall be capable of voice over internet protocol (VoIP) end-points. 
•    The incarcerated person telephone system shall be synchronized by both time and date. 
•    The incarcerated person telephone system shall include administrator id and password protection or active directory authentication to limit each administrator’s access to data by defined criteria, thus limiting each administrator’s access by their login (profile creation). 
•    The incarcerated person telephone system shall allow agency supervisory staff the ability to assign different access rights to each administrator, based on an administrator’s respective role.
- System features
•    Non-chargeable calls: the incarcerated person telephone system shall provide agency the ability to designate particular telephone numbers that agency incarcerated persons may call at no cost to the incarcerated person. 
•    Call branding: the incarcerated person telephone system shall provide a pre-recorded introduction to the call recipient informing them that the call is originating from the agency; that the call may be monitored and recorded; describe any applicable calling rates; and provide directions for acceptance of the call.
•    Recording and monitoring: the incarcerated person telephone system shall provide the ability to record and monitor calls and the ability to share such recordings as necessary and without alteration.
•    An unlimited number of calls shall be recorded simultaneously twenty-four (24) hours per day, seven (7) days per week (24/7).
•    Include the ability to listen to and extract the digital recordings of conversations, both in real-time and with historical and playback capability.
•    These recordings shall have capability to be turned on or off through programming by contractor with the ability of agency to designate certain calls as being unmonitored or unrecorded.
•    Call duration limits: the incarcerated person telephone system shall be capable of programming limits on the duration of calls as set by agency. 
•    The incarcerated person telephone system shall automatically terminate a call after providing an audio warning heard by both parties on the call. 
•    The capability of providing different time limits for individual incarcerated persons, pods, and designated groups of telephones is desirable. 
•    Call blocking: the incarcerated person telephone system shall allow agency to block telephone service to any incarcerated person, telephone number, telephone, or group of telephones. 
•    The incarcerated person telephone system shall allow agency to block an unlimited amount of telephone numbers in real-time as deemed necessary by agency. 
•    The incarcerated person telephone system shall provide agency the ability to disconnect a call-in progress. 
•    The incarcerated person telephone system shall provide the call recipient with the option to block all future incarcerated person call attempts at the time a call is received.

- Contract Period/Term: 1 year
- Mandatory Pre-Proposal Conference Date: October 10, 2025
- Questions/Inquires Deadline: October 14, 2025