Unified Communications as a Services

The vendor required to provide unified communications as a service (UCAAS) and contact center as a service (CCAAS) solution.
- To gather information on vendor capabilities, solution design, migration approaches and overall fit.
- The zoo currently utilizes:
•    Cisco call manager (CUCM)
•    Cisco unity connection (CUC)
•    Cisco unified contact center express (UCCX)
•    Cisco unified attendant console (UAC)
•    Cisco emergency responder (CER)
•    AWS components for supplemental workflows
•    Integrations with identity management and CRM platforms.

- Questions/Inquires Deadline: December 17, 2025