Wide Area Network and Internet Services

The vendor is required to provide that wide area network and internet services for include:
a) Monitoring and reporting
• Monitoring options included
• Additional monitoring options available
• Alerting options included
• Additional alerting options available
• Sample of reports included with proposal
b) Wide area network (WAN) link
• Process for adding and removing circuits
• Process for increasing or reducing bandwidth
• Changing technologies - alternative technologies and speeds
• Documentation
• Guaranteed uptime
• Penalties for not meeting guaranteed uptime
• Service levels
• Throughput
• Proactive management of the service
c) High speed internet services
• Process for adding and removing services
• Process for increasing and reducing bandwidth or changing service type(dynamic/static)
• Changing technologies - alternative technologies and speeds
• Documentation
• Guaranteed uptime
• Penalties for not meeting guaranteed uptime
• Service levels
• Throughput
• Proactive management of the service
• Security services included within the service
• Optional security services available
d) Critical response
• Redundancy plan for all services
• Diverse routing for back haul links to both data centers
• Channels for reporting issues
• Call out procedure
• Response times
• Backup power for electronic equipment at service providers facilities
e) Termination of contract
• Ownership of documentation
• Ownership of equipment
• Transfer of responsibilities to the new service provider
f) External connectivity to municipality network
• Halifax regional water commission
• Province of nova scotia
• Future partners
g) Internet services
• Redundant internet service – different service provider for each of the two primary locations; we currently have our own public class c subnet and autonomous system number (ASN).
• BGP experience (will be required to configure redundant internet service)
• Process for increasing or reducing bandwidth
• Documentation
• Guaranteed uptime
• Penalties for not meeting guaranteed uptime
• Service levels
• Throughput
• Proactive management of the service
• Security services included within the service
• Optional security services available
h) Dark Fibre
• Options for providing dark Fibre
i) Professional and managed services
• Hosted offerings for site-to-site access
• Consulting services to assist with the implementation of networking technologies such as BPG, 802.1x, and ipv6
j) Invoicing
• Monthly invoicing
• One invoice for all services.
• Formats that invoicing will be available in
• Invoicing to occur at the beginning or ending of the month for all accounts.
• All accounts must be in the same billing cycle.
• Invoices must contain the following information as a minimum: circuit number, service speed, municipality CC/GL if applicable, site name, site address, and monthly rate
• Provide a sample of the invoice.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: April 10, 2025