Network Operations and Support Services

The vendor is required to provide network operations center (NOC) services for monitoring, managing, and supporting the town's network infrastructure to ensure optimal performance, reliability, and security.
- Provide the following NOC services:
•    24x7 network monitoring and alerting
•    Incident response and resolution, including on-site technicians for hardware
•    Network performance dashboard and analysis
•    Configuration management and backup
•    Firmware and software updates
•    Network security monitoring and threat mitigation
•    Support for network engineering tasks
•    Tier 2 support for network related issues, including 24/7 outage support
•    Documentation and periodic reporting.

- Questions/Inquires Deadline: November 1, 2025