IT Consulting and Staff Augmentation Services

The Vendor is required to provide “as needed” information technology related staff augmentation support, to supplement county existing ITS workforce, and project/task specific IT consulting services to university.
- To support this function the University has recurring need to augment our existing IT staff/functions with temporary, supplemental personnel/support from contracted sources.
- The University will not consider outsourcing recruitment or hiring functions and is not considering “temporary-to-permanent” placement arrangements as part of this solicitation. Employees of firms may apply for regular University positions, but will be subject to the same competitive application and selection process as other applications.
- Areas of Support: Application integration, data center, business intelligence and databases, collaborative technologies, communications and project management, computer and software resources, data governance and integration, email and telecommunications, enterprise applications, infrastructure and network, IT security, learning management systems, systems integration, technology and classroom support, technology enhanced classrooms, videoconferencing and telepresence, virtual computing labs, and web content management.
- University Key Applications:
•    Enterprise Resource Planning: Ellucian Banner
•    Learning Management System: Canvas
•    Business Intelligence: MicroStrategy
•    Customer Relationship Management: Salesforce
•    IT Service Management: TeamDynamix
•    Information Security and Risk: Splunk, CrowdStrike, Defender, Archer, and Sentinel
•    Collaboration Tools: M365, Zoom
•    Web Tools: Drupal, WordPress
•    Enabling Applications: Adobe (ETLA), DocuSign, and Qualtrics
•    Automation: Process Maker (Ellucian Workflow)
- Successful offerors shall obtain, at your expense, all necessary bonding, permits, licenses, and required insurance coverage, to comply with federal, state, and local statutes, rules, and regulations applicable to employment services.
- Provide detailed corporate competencies/experience serving one or more of the roles, technologies and capabilities listed below:
•    Change and transformation
o    Change analysis - business analysis, requirements definition and management, and user acceptance testing
o    Change implementation - portfolio, program and project management and/or support
o    Change planning - business process improvement, organization design and implementation, and organizational change management
•    Delivery and operation
o    Data and records operations - database administration and records management
o    Security services - cybercrime investigation, digital forensics, identity and access management, penetration testing, security operations, and vulnerability assessment
o    Service management - asset management, technology management, application support, configuration management, deployment, infrastructure operations, network support, system software administration, and technology service management
•    Development and implementation
o    Data and analytics - business intelligence, data analytics, data engineering, data management, data modelling and design, and database design
o    Systems development - infrastructure design, network design, programming/software development, software configuration, software design, systems and software lifecycle engineering, and systems design
o    User centered design - customer experience and user experience analysis, design, and evaluation
•    Strategy and architecture
o    Governance, risk and compliance - artificial intelligence (AI) and data ethics, audit, governance, quality assurance, quality management, and risk management
o    Security and privacy - information and data compliance, information assurance, information security, threat intelligence, and vulnerability research
o    Strategy and planning - enterprise and business architecture, formal research, information management, information systems coordination, solution architecture, strategic planning, and sustainability.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: September 11, 2025