Museum Management Software

The Vendor is required to provide a comprehensive museum management system (MMS) and ability to sell and manage admissions, tours, special events, memberships; cultivate strong relationships with visitors, donors, and future visitors; plan, market, and execute events and programming.
- implementing an MMS is a strategic investment that will significantly improve the institute operational efficiency, diversify our revenue sources, and position the institute for future growth.
- Provide the following services to University:
- MMS functionalities to include management of:
• Ticket sales and Donation.
(a) Preferred online sales/mobile ticketing option.
• Centralized calendars and schedule management.
• This feature includes:
(a) Tours
(b) Events
(c) Volunteers/front of house
(d) Ability to schedule programming and guided tours for public booking
- Centralized scheduling system with both front-end and back-end calendars; the front-end calendar will allow the public to pick from and buy tickets for what they want to attend; the back-end calendar will help us manage space and staff assignments effectively.
• Analytics and report functions.
- 24/7/365 uptime with minimal downtime.
- Institute certification.
- PCI payment compliance.
- Hosted service.
- Implementation and training facilitation (via live sessions or prerecorded video tutorials).
- Transaction hardware required by system.
- Meets web accessibility requirements.
- Event management capabilities: the system should support comprehensive event management features.
- Public calendar/event display: the system must provide a public-facing calendar or event display.
- Ticketing: the system should facilitate ticket sales via online, in-person, or over the phone.
- Granular user permissions: the system must allow for detailed user permission settings.
- Email notification capabilities: the system should support automated email notifications for various events and updates.
- Ability to manage discounts and promotions: the system must allow for the creation and management of discounts and promotional offers.
- Reservation requesting: the system should facilitate reservation requests for events such as school field trips and tours.
- Visitor capacity management: the system must include features for managing visitor capacity to ensure compliance with safety regulations.
- Ticket scanning: the system should support ticket scanning for efficient entry management.
- Customizable reporting capabilities: the system must offer customizable reporting features to meet various analytical needs.
- VPAT document: a voluntary product accessibility template (VPAT) showing web accessibility compliance as required by the institution's handbook of operating procedures (hop) and title ii.
- Proof of institute certification: documentation proving compliance with the state risk and authorization management program.
- Payment gateway PCI compliance information: details demonstrating adherence to the payment card industry data security standard (PCI DSS).
- Uptime status report: a report detailing the system's uptime status over the past year.
- Implementation and training information: information regarding the implementation process and training provided for staff.
- Contract Period/Term: 2 years