Survey Software

The Vendor is required to provide that survey software that including:
• Gather information (market intelligence) regarding potentially interested parties;
• Ascertain viability of the potential solutions by undertaking a high-level screening assessment; and
• Help inform a determination on whether to develop a potential commercial process for agency and if so, the appropriate next steps.
- Comprehensive survey functionality
• Deliver a user-friendly, scalable platform to design, administer, and analyze surveys for diverse use cases, such as academic research, administrative assessments, and feedback collection.
• Include robust features like question branching, customizable templates, multilingual support, real-time reporting, and advanced analytics.
• Support seamless integration with third-party platforms (e.g., LMS like canvas/model, ERP systems like banner/workday, and analytics tools like tableau).
- Data privacy and security:
• Ensure compliance with state privacy laws, including pipeda and fippa, with data stored and processed exclusively within state.
• Provide strong data security measures, including encryption (aes-256), role-based access controls, multi-factor authentication, and robust incident response protocols.
• Adhere to recognized security standards (e.g., ISO 27001, SOC 2 type ii) and conduct regular assessments, such as annual penetration testing and vulnerability scans.
- Scalability and accessibility:
• Offer a platform that is scalable for institutions of varying sizes and supports flexible licensing options to accommodate different usage levels.
• Comply with accessibility standards (e.g., WCAG 2.1 AA) and include features such as keyboard navigation, screen reader compatibility, and mobile responsiveness.
• Ensure intuitive user experiences with customizable interfaces and institutional branding options.
- Advanced reporting and analytics:
• Provide a comprehensive reporting module with customizable dashboards, real-time reporting, and advanced analytics features (e.g., sentiment analysis, cross-tabulation, predictive modeling).
• Allow export of reports and raw survey data in multiple formats (e.g., csv, excel, JSON) to facilitate additional analysis and integration with other tools.
- Training, support, and continuous improvement:
• Offer comprehensive onboarding and training services, including live sessions, recorded materials, and user guides tailored to diverse technical proficiencies.
• Ensure 24/7 technical and customer support through multiple channels, with guaranteed response and resolution times for critical issues.
• Provide regular updates and innovative enhancements, including emerging technologies like AI-driven analytics and advanced data visualization.
- Governance and performance management:
• Adhere to a minimum uptime of 99.9% per month, supported by regular performance reviews and transparent reporting on service levels.
• Participate in governance meetings to review performance, address concerns, and incorporate member feedback into ongoing improvements.
• Provide clear escalation pathways for unresolved issues and offer remedies such as service credits for performance shortfalls.
- Sustainability and ESG alignment:
• Demonstrate a commitment to environmental, social, and governance (ESG) principles by incorporating sustainable practices such as energy-efficient hosting and carbon-neutral operations.
• Support members’ sustainability goals with features like digital-only survey distribution and tools to minimize data storage requirements.
• Align with diversity and inclusion goals, fostering equitable practices within the proponent’s organization and supply chain.
- Transition and exit planning:
• Ensure seamless onboarding and off boarding, including secure data migration, customization of member accounts, and access to documentation and resources.
• Provide members with the ability to export data in machine-readable formats and ensure secure deletion of member data upon termination.
• Collaborate with agency to review and enhance transition processes based on member feedback and evolving needs.
- Transparency in cost and performance:
• Provide predictable and flexible pricing models, including tiered or usage-based options, with volume-based discounts to maximize value for all members.
• Ensure clear, itemized invoicing and offer mechanisms for rebates or credits in the event of service disruptions.
• Maintain auditable pricing practices, with regular reviews to identify cost-saving opportunities for members.
- Futureproofing and innovation:
• Share a roadmap for integrating new features, such as AI-driven survey tools, advanced data visualization, and enhanced integrations.
• Proactively explore emerging technologies and provide pilot programs for members to evaluate and adopt new capabilities.
• Align solution updates with member needs, ensuring backward compatibility and seamless adoption of innovations.
- Explain how your solution integrates with third-party platforms commonly used in (e.g., Canvas, Moodle, Banner, workday) and supports Single Sign-On (SSO) protocols (e.g., SAML 2.0, OpenID Connect). Highlight its scalability for institutions of varying sizes.